Address
Melbourne, Australia
Email Address
info@codkave.com
Phone Numbers
0424-009-654
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Refund & Cancellation Policy (for digital services)
Last updated: April 2026
1. No refunds for completed or delivered services
Once a service has been delivered—fully or partially—no refunds are issued. This includes: Web design, Web development, Hosting setup, Domain configuration, Technical support, Consulting sessions.
2. Refunds before work begins
If you request a cancellation before any work has started, you may be eligible for a partial refund. Administrative and processing fees may apply.
3. Deposits are non‑refundable
Deposits secure your project slot and are used to begin planning and preparation. They are not refundable under any circumstances.
4. No refunds for third‑party services
We cannot refund payments related to: Hosting, Domains, Premium plugins, Licenses, Email services (Brevo, Google Workspace, etc.). These are paid to external providers and follow their own policies.
5. Duplicate payments
If a payment is accidentally processed twice, we will issue a full refund of the duplicate charge.
6. Project cancellation by the client
If you cancel a project after work has begun: No refunds are issued for completed phases; Future phases not started may be refunded partially at our discretion.
7. Delivery issues
If you believe there is an issue with the service delivered, contact us within 7 days so we can review and resolve it.
8. Contact
For questions about refunds or cancellations, contact us at: info@codkave.com